Remit

Revise and revamp the content of the English Dept Web site in preparation for BSU web site updates, to update what it offers, and to clarify or redefine the ethos of the site.

This can include

• updating info
• creating new pages
• creating a new page layout
• removing unnecessary pages
• adding facilities (weblog, discussion board...) that can be maintained
• reviewing and adjusting the tone and ethos of the site text
• ...

Make minimal changes in AI, navigation, and visual design. The BSU Web Group is preparing new templates and menu structure, a content management system, and (possibly) css.

Redesign pages, if necessary, to work with the CMS.

Process

• Review the current site for content and structure.
• Review the current site for purposes and needs.
• Review the current site for tone and ethos (branding, in market-speak).
• Create content inventory.
• Price, chaps 1, 3 and 4; Summers on Personas

User interviews and persona

• Price, chap 1
• Develop interview questions.
• Interview users and potential users.
• Develop user personas. Include roles played and workflow.

From personas and review, revise the position and direction of the site. Revise the site concept, user goals, and purpose statement.

• what's there - what needs to be there
• how the site is used: by whom, where and when, for what
• what's missing
• what's superfluous
• tone and ethos of the dept site
• redefine purpose?
• ...

Products

• content inventory
• interview questions
• persona and scenarios
• restatement of purpose

• new page text
• new pages
• images? an image store?
• style sheet, with guidelines for tone, structure, use of structural devices (heads, lists, etc), links.
• faq?
• ...

Dates

Jan - Mar 2007